Privacy Policy

Your Privacy Matters

At Zenarilophexa, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our consultation services.

We follow Australian privacy laws and industry best practices to ensure your information remains secure and is used only for legitimate business purposes.

Information We Collect

We collect information necessary to provide our financial planning consultation services effectively.

• • Contact details including name, email address, phone number, and mailing address
• • Financial information relevant to consultations such as income, expenses, and financial goals
• • Communication records from consultations, emails, and service interactions
• • Website usage data including pages visited, time spent, and technical information

How We Use Your Information

Your information is used solely for providing and improving our consultation services.

• • Delivering personalised financial planning consultations and analytical reviews
• • Communicating with you about appointments, services, and relevant updates
• • Improving our services based on client feedback and consultation outcomes
• • Meeting legal and regulatory requirements for financial services
• • Protecting against fraud and ensuring service security

Legal Basis for Processing

We process your personal information based on legitimate legal grounds under Australian privacy law.

Primary Legal Basis: We process your data based on your consent for our consultation services and our legitimate business interests in providing financial planning guidance

Data Sharing Practices

We do not sell your personal information. We may share data only in specific circumstances.

• • With trusted service providers who assist in delivering our consultation services
• • When required by law, regulation, or legal processes
• • To protect our rights, property, or safety, or that of our clients
• • With your explicit consent for specific purposes

Data Security Measures

We implement comprehensive security measures to protect your personal information, including encryption, secure servers, access controls, and regular security assessments. While we strive to protect your data, no internet transmission is completely secure.

Data Retention

We retain your personal information only as long as necessary for providing services, meeting legal obligations, and resolving disputes. Most consultation records are kept for seven years in accordance with financial services regulations.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information.

• • Request access to the personal information we hold about you
• • Request correction of inaccurate or incomplete information
• • Request deletion of your personal information in certain circumstances
• • Request restrictions on how we process your information
• • Receive your personal data in a portable format
• • Object to certain types of data processing

Cookies and Website Data

Our website uses cookies to enhance your experience and analyse usage patterns. You can control cookie settings through your browser or our preference centre.

Cookie Policy: View our detailed cookie policy

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through website notices or direct notification to clients.

Privacy Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us using the information below.